Sri Lanka Telecome Mobitel - We Care Allways
About Mobotel
Mobitel is Sri Lanka's National Mobile services provider. Since being acquired by Sri Lanka Telecom in 2002, it has grown in leaps and bounds and is now on par technologically with the very latest in the Sri Lankan telecommunications industry. Mobitel is the first mobile operator to launch super 3.5G HSPA technology in South Asia.
With a strategy of 'value innovation', the Mobitel customer always wins. We believe that technology for its own sake is meaningless, and foster an organizational culture that focuses on Customer Centricity. This philosophy which is a way of life at Mobitel has enabled us to build long lasting relationships with our Customers, The 100% customer growth between 2005 and 2006 speaks for itself. The features and benefits built into the Innovative packages that we offer are all designed carefully with our customer's best interest at heart, because "We Care Always". This has enabled us to achieve phenomenal results.
Mobitel is now in a unique position as the 'National' mobile service provider and has positioned itself to be in the vanguard of the mobile telephony sector. From here, we will continue to offer even more value to the most important person on our horizon: our customer
The Company
Our Vision
To Lead Sri Lanka towards an info-com and knowledge rich society through our service offerings
Our Mission
To Care, Share & Delive
These are the 3 key ingredients in our relationship with:Our Shareholders, Our Employees, Our Customers Committing to these 3 principles as an individual and as a team and by regularly practicing it as an organisation, we can truly achieve our vision to lead.
Employment Policy
As an Equal Opportunity Employer, we are committed to providing non-discrimination and equal opportunities to all our employees. Mobitel employees must not discriminate against any person on the basis of race, colour, religion, gender, age, marital status, sexual preference, disability or any other attribute. Our policy will not tolerate harassment of any person on any basis. This constitutes and therefore requires avoiding sexual advances or comments; sexual, racial or religious 'jokes' or slurs or any other conduct in the workplace that can be construed as intimidating or offensive
Social Investment
Mobitel as the National Mobile Services Provider feels strongly about making society part of our success.
We are committed to working with our people in full and responsible partnership on ideas and undertakings that will endow our society with the asset of improved opportunities for a future of promise.
Education in Sri Lanka enters CyberspaceIn a trail blazing innovation, Sri Lanka Telecom Mobitel in collaboration with the University of Colombo has introduced a method of education utilizing advanced technology to Sri Lanka. "M-Learning" is set to revolutionize the whole experience of education.
Vital to any nation's economic development is the education of its young people. Evolving mobile technology, especially with Mobitel moving into the 3G network spectrum, can now address the drawbacks associated with traditional classroom interaction in formal education, through Mobile Learning (or M-Learning). By M-Learning is meant the teaching and learning through the use of mobile and hand-held devices such as mobile phones, Personal Digital Assistants (PDA), laptops and tablet PC's. It will also make education more accessible and flexible to a far larger audience.
In addition to the benefits of mobility, flexibility and convenience, is the value added by the course curriculum, designed and compiled by the University of Colombo, the apex of higher education in Sri Lanka. The inaugural course is to be the "Executive Diploma in Marketing" (EDM), currently run by the Faculty of Graduate Studies. The course will be a stepping stone for students with only AL qualifications, providing them with an opportunity to join the Postgraduate Diploma in Management and consequently the Masters in Business Studies (MBS).
Professor Lakshman Dissanayake, Dean of the Faculty of Graduate Studies and the CEO of Mobitel, Suren Amarasekera are in agreement that this pioneering innovation is an unprecedented opportunity to improve the employment prospects of the people in this country. They said it would revolutionize education and access to it. Mobitel will provide the mobile utilities and connectivity while the technology will be supported by reputed Korean Companies and would absorb course-related call costs.
This programme aims to improve student employability in marketing positions in the business arena or facilitate higher studies. It will also give them practical knowledge of computer technology; a pre-requisite for employment today and contribute to the prosperity of the country and future generations.
Donations to Cancer Society of Sri LankaUsed Laser printer toner cartridges are sold for recycling and the proceeds donated to the Cancer Society of Sri Lanka by R&G Capital (Pvt) Ltd. on behalf of Mobitel.With this Mobitel hopes to:1. Help in the recycling process and contribute to saving our environment.2. Contribute to a deserving Charity
"Sebalaneni" a musical tribute to Sri Lankan war heroes by Mobitel
Working Environment
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Sri Lanka Telecom Mobitel which consistently sets standards of service considered to be the benchmark in the telecommunication industry, is keen to get the best people on board.
Mobitel employees have the right skills, positive and friendly attitudes and a passion to serve our valued Customers.
Few points we’d like to tell you about employees of and environment at Mobitel:
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Communication with Staff:Mobitel’s first name basis and open door culture ensures that all employees can provide feedback to any one in the our senior management teams.
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Confidentiality:During and after employment with us, staff are advised to observe and maintain confidentiality in respect of all transactions of the company and our customers and information related to them. Further details are disclosed in the employment agreement and non-disclosure agreement on commencement of your employment.
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Dress code:Mobitel’s minimum standard of an acceptable dress code is as follows:Monday-Thursday: Smart, suitable for a professional business environment.Fridays: Casual, however advised to maintain a decent standard in casual clothes and foot wear.
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Personal conduct:
Employees are expected to deal fairly and honestly with the customers, each other and business suppliers and competitors.
Handling all customer contacts with professionalism and courtesy
Reporting to work as scheduled, keeping absences and expenses to a minimum and when absence is necessary, promptly notifying the appropriate person in one's division of the reason
Having a sense of personal responsibility
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Emergency medical care:We possess trained and competent staff to administer first aid assistance in any emergency.
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Mobitel Club:The social and recreational events for staff are organized by the Mobitel Club. All Mobitel staff automatically become members of the Mobitel Club upon commencement of employment. The Mobitel Club is run by an elected committee of staff members
Prepaid & Postpaid Plans
Prepaid
Talk Longer and SAVE with SMART
Sri Lanka Telecom Mobitel the National Mobile Service Provider, introduces a brand new tariff for you, our valued SMART Pre Paid customer, freedom to talk longer and save more.No more hassle and restrictive communication with activation fees, monthly rentals and claims of lower charges with per second billing!As a SMART customer you can enjoy:
M Best Friend (MBF)
Two Mobitel numbers as M Best Friend (MBF) numbers.
24 hours of the day outgoing (Voice/Video) calls to M Best Friend numbers at Rs. 1/- for the 1st minute, 75 cents for the 2nd minute and 50 cents per every minute thereafter.
SMS to M Best Friend numbers are at 25 cents per message.
Other Mobitel Numbers
24 hours of the day outgoing (Voice/Video) calls to Mobitel numbers - Rs. 2/- for the 1st minute, Rs.1.25 for the 2nd minute and 50 cents per every minute thereafter.
SMS to Mobitel numbers at 50 cents per message.
To any other local number
24 hours of the day outgoing (Voice/Video) calls to any other Local Number at Rs. 2.50 for the 1st minute, Rs. 2.25 for the 2nd minute and Rs. 2/- per every minute thereafter.
SMS to any other Local Number at Rs. 1/- per message.
FREE
Of tariff activation fees.
Of monthly and daily rentals.
Incoming calls from any number.
You have the privilege of optional features:
SMART Freedom suite of services,
SMART Bonus loyalty discounts
3G Delight
Any 8
Any 8 is the feature that will help you enjoy special call rates and SMS to 8 Local numbers which you nominate.
ANY8 Outgoing Voice/Video Call Rates per minute
All Day
Mobitel Numbers
Rs. 1/-
Local Landline Numbers or Local Mobile numbers on other Networks
Rs. 2/-
ANY8 Incoming Voice/Video Call Rates per minute
All Day
Mobitel Numbers or Local Landline Numbers
FREE
SMS Rates to Any 8 numbers
Per Message
Mobitel Number
50 cents
Local Landline Numbers or Local Mobile numbers on other Networks
75 Cents
Any 8 Activation Fee
Rs.10/-
Daily rental
Rs. 3/-
Change of Nominated fee
The Any8 numbers nominated can be changed once within a month free of charge. Additional changes will be charged at Rs.10
NOTE:All rates are subject to Government taxes and levies. Conditions apply.
Option
SMS
IVR
To Activate ANY 8
SMS any8act to 7678
Call 141 and press 4 & follow the Voice instructions :Press 1 to Activate Any 8
To Add your ANY8 Numbers
SMS any8act#Number#Number#.....# to 7678
Call 141 and press 5 & follow the Voice instructions:Press 1 to Add New Numbers
To Change your ANY8 Numbers
Call 141 and press 5 & follow the Voice prompts:Press 2 Change Existing Numbers
To Check your existing ANY8 Numbers
SMS myany8 to 7678
Call 141 and press 5 & follow the Voice prompts:Press 3 to Listen to existing numbers added
To Deactivate Any 8
SMS NOA8 to 7678
Type NOA8 & SMS this to 7678
The Any8 numbers you have added can be changed once within a month free of charge. Additional changes will be charged at Rs.10
Smart Freedom
SMART Freedom options Activation fee Access Code For Immediate
Activation
SMART Freedom Hourly Rs25 Dial *071*00*1
